FAQ

Have a question for Colby Davis of Boston?  If you don't see the answer here please feel free to email us and we'll get back to you with an answer ASAP!

 

Q: What are the sizes of your pendants?

A: The diameter of the large pendants are 1 1/2", the diameter of the small pendants are 1", and the diameter of the extra small pendants are 3/4". 

 

 

Q: What chain lengths can I choose from? 

A: We custom cut many of our chains in house and find that 16" and 18" chains are comfortable. If for some reason you are interested in a longer chain, please contact us and we will work with you to see if the length you are interested in can accommodate a certain chain. 

 

 

Q: Do these pendants or chains tarnish?

A: Our pendants and chains are all sterling silver and therefore do not need to be cleaned often. We do recommend you wear your Colby Davis piece everyday which will help to prevent tarnishing. Using a polishing cloth can further prevent tarnishing and will return your piece to original quality after having worn it for some time. Polishing cloths are available for purchase at your local jeweler or online. Please keep away from silver polish or cleaning solutions, as these will remove the oxidation that was intentionally applied. Finally, we recommend that you refrain from exposing the sterling silver to pools or hot tubs. 

 

Q: How long will it take to ship?

A: Depending on your location, it could take at most  10-15 business days. Please allow 2-4 weeks to receive personalized product. 

 

Q: Can I return my order for a full refund?

A: Of course! We want you to be happy with your purchase and if for some reason you are not, we will gladly refund you within 30 days of your purchase. Please take a look at our return policy under the POLICIES tab for more information. 

 

Q: How much is shipping?

A: We ship USPS Priority with a rate of $7.95. However, if you need expedited shipping please contact us and we will determine the cost based upon order destination and timing. 

 

Q: How can I track my order?

A: Once your order is packaged and labeled for shipping,we will obtain a tracking number that you can receive by contacting us. 

 

Q: How can I apply to carry Colby Davis of Boston in my store?

A: We are always keeping an eye out for new stores that fit Colby Davis of Boston! Please send us an email with details of your storefront and we will work with you to determine if your location is a good fit for Colby Davis. 

 

Q: I'm interested in viewing Colby Davis jewelry in person, what retailers sell your jewelry?

A: Colby Davis jewelry is sold in retail locations across the nation. We will ask for you to provide some details as to where in particular you would be shopping and then we will notify you of the closest retailer. 

 

Q: How can I become a sales representative for Colby Davis?

A: We love that you are interested and enthusiastic about our jewelry line! We are always keeping an eye open for new people to help build our brand, please email us with your resume and contact information. 

 

Q: Does Colby Davis of Boston give product donations?

A: Yes we do give donations based upon the event or charity description. Please email us with a detailed request.