Here at Colby Davis of Boston, we want you to be completely happy with your purchase and stand behind our quality and craftsmanship. If for some reason you are unhappy with your purchase we will gladly issue a refund or exchange, you may do so within 30 days of your purchase. For unaltered purchases that you wish to return after the 30 day limit, we are happy to issue a store credit but cannot make a refund or exchange. The product must be unused and in the same condition that it was shipped to you. We cannot accept returns from purchases made in stores selling Colby Davis of Boston merchandise, however the product can be returned to the store in which it was purchased. Refunds and returns will not be processed until we have received the product. Please send returns to: 36 Joseph Smith Lane, Boxford, MA 01921. If the product does not meet the return policy requirements of bring unused, unworn or unaltered with original packaging, Colby Davis of Boston can reject the return.
We will refund you in the same form of payment that was used for the original purchase. Please note that any monogrammed or custom engraved items are final sales.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Please allow 10-15 business days to receive your order of any piece of jewelry without engraving. For delivery of a personalized product, please allow 2-4 weeks to receive your piece as everything is hand engraved to the best quality. We will do our best to beat this time frame.